I had a recent conflict with my boss. A conversation was had about a new opening date for the school. I could not recall her sharing that information with me. We had this conversation through text message and her messages were very blunt. It seemed as though she may had been upset or irritated that I could not recall us having this conversation. While, I wanted to have an attitude I had to remember that she is my boss and I am to respect her, which is one of the three R's. So, I ended the conversation with an a apology and "yes, ma'am". This type of conflict is called productive conflict, conflict that is managed effectively. (O'Hair & Wiemann, 2015. pg. 215) After that text conversation, we talked the day after and there were no hard feelings.
References
O’Hair, D., Wiemann, M., Mullin, I. D. & Teven, J. (2015). Real communication.
(3rd ed.). New York: Bedford/At. Martin’s.
Hi Quintina,
ReplyDeleteI can appreciate you not getting into a shouting match with your boss via text. So many messages can be miscommunicated through texting. Also, not all bosses are correct either, I know I certainly am NOT. I think you handled the situation perfectly.
Sheri